Candidates must possess the following experience and qualities ideally:

• Passion for technology systems and networking, with a constant desire for continued education and certifications
• Proven ability to troubleshoot PC, mobility, and/or network issues
• Experience setting up via Active Directory, Exchange, and Office 365 accounts for users
• Attaching PCs to a company’s Active Directory domain
• Email Spam Filtering (Block, whitelist, etc. – Barracuda)
• Experience patching PCs and Servers, via RMM, Group Policy and/or Manually
• Experience managing Open DNS Umbrella and DUO 2FA, or equivalent
• Printer troubleshooting (drivers)
• Personal ability to prioritize, maintain focus and finish tasks with efficiency
• Setting up network permission (permission for Network shares)
• Exceptional customer service skills with willingness to communicate responsively and with clarity to customers, coworkers and vendor/partners
• Valid Driver’s license+

Pluses:

• A+, Server+ and/or Network + Certifications
• Experience utilizing RMM for MSP, working with ConnectWise and Labtech (ConnectWise Automate), or equivalent
• Restarting Virtual Servers using VMware and Hyper-V
• Phone Systems (ShoreTel/Mitel), creating users, installing software
• QuickBooks: IT support would prove helpful
• Associates Degree preferred, but not required